Shipping and handling

Software downloads

All software is downloaded from our web site, and there is no additional cost for this.

If you purchase a CD or manual, or other physical item, then the charges below apply on those items.

Physical items

Shipping costs are as follows:

UK

UK (up to 2kg packaged weight) £10 + VAT
UK (over 2kg packaged weight) £24 + VAT

European Union countries

£24 + VAT if applicable

We ship on a 5 day service, so please allow a week for delivery.

Outside of EU (rest of world)

£50 (no VAT)

Our apologies, but international shipping rates have increased greatly, and from 1 June 2011 we will be increasing our shipping charge to the “rest of the world” region. We will still make a small loss on this charge – this is not making us any profit!

We encourage you to just use the web download option, which has no shipping at all.

Shipping outside of the EU is provided on a 10 day service, though often it is faster than this.

Value Added Tax

VAT (value added tax) must be applied to all prices on our web site, as applicable. Outside of the UK and EU, no VAT will be charged.

We ship using Royal Mail special delivery, or TNT next day in the UK. International shipments are by TNT Express. All items are “signed for”, so you should tell us if you have particular requirements for someone being available to receive the item.

Note that we cannot cover any import taxes or duties that your country may impose, so please check and comply with your own laws appropriately. Thank you.